7-Eleven

Reviews about 7-Eleven

• 1 / 5

  By TRL
  I have been going to this store for 2 years now since I moved in right around the corner. Everyone except one person has been an issue through out this time. I was never going to write a review but tonight is the final straw with her. The date is 3/2/2017 you can pull me up on the video system from 11:25pm-11:35pm. Im the gentleman with grey hat gold lettering and grey polo shirt. The new guy is great the women that was working behind the counter at the time above has been my main issue. She is rude, lazy, and has no respect for your business. I have had many times where she has not helped the other cashiers with the long lines at this location. She is always cleaning but never wants to be a team player. I have talked about this with three of my friends that work for you at this location. My issue tonight was with the lottery the system. It shuts down at 12am every night unless the store is closed before that time. The new guy wanted to listen to me to put my numbers through the machine to find out but she refused to let him do that and gave me attitude about the issue. I told her I come here all the time and play at this time. I was also going to purchase a scratch off but their was a sign that said do not sell past 11pm. Fine but the lottery machine doesn't shut off till 12am. I went down the street to the shell station on federal and gateway purchased my mega millions ticket and scratch off right after I left. Now here is why this an issue for you as well. This location makes revenue from lottery sales. If she refuses to sell lottery before the time expires she is making this location lose money that could of been made for an extra hour tonight. On top of that her customer service and knowledge can damage the reputation of this location. I will no longer be purchasing anything from this store due to her. One person can bring the whole ship down. I wish the best to management in resolving this issue. Thanks!
  November 09, 2016